Privacy Policy

Privacy Policy

Last Updated: November 21, 2024 This Privacy Policy explains how WenSwap ("we," "us," or "our") collects, uses, and protects information when you use our Telegram bot service.

Information Collection and Use

Information We Collect

By using WenSwap, you explicitly consent to the collection of:

• Telegram user ID and username

• Wallet addresses you provide

• Transaction data (amounts, tokens, networks)

• Bot interaction data

• Referral relationships

• IP addresses and device information

Automated Data Collection

We automatically collect:

• Bot usage patterns

• Transaction timestamps

• Network status data

• Performance metrics

• Error logs

Data Usage

We use collected information to:

1. Process your transactions

2. Maintain service functionality

3. Prevent fraud and abuse

4. Improve user experience

5. Generate anonymous analytics

6. Comply with legal obligations

7. Debug technical issues

8. Calculate referral rewards

9. Verify transaction status

10. Send service updates

Data Retention

Important: We retain data indefinitely for:

• Security purposes

• Fraud prevention

• Legal compliance

• Statistical analysis

• Technical troubleshooting

Information Sharing

We may share your information:

• With exchange partners to process transactions

• With law enforcement when legally required

• With affiliated services for operational purposes

• In response to legal requests

• To protect our rights and property

• During a merger or acquisition

• To prevent illegal activities

User Rights

You have the right to:

• Request data deletion (subject to legal requirements)

• Access your stored data

• Correct inaccurate data

• Object to data processing

Note: Some rights may be limited by:

• Legal obligations

• Technical limitations

• Security requirements

• Operational necessities

Security Measures

We implement security measures but:

• Cannot guarantee absolute security

• Are not responsible for unauthorized access

• May change security methods without notice

• Reserve the right to monitor suspicious activity

Third-Party Services

Important: We:

• Use third-party services for operations

• Have no control over their privacy practices

• Are not liable for their data handling

• May change providers without notice

Changes to Policy

We reserve the right to:

• Modify this policy at any time

• Change data practices without notice

• Apply changes retroactively

• Determine the scope of updates

Legal Compliance

We:

• Comply with applicable laws

• Cooperate with authorities

• May process data across jurisdictions

• Reserve all legal rights

Liability Limitations

We are not liable for:

• Data breaches

• Service interruptions

• Loss of data

• Unauthorized access

• Third-party actions

• Technical failures

Contact Information

For privacy inquiries:

• Use our Telegram support channel

• Expect response within 30 days

• Provide verification information

• Submit requests in English only

By using WenSwap, you agree to this Privacy Policy and acknowledge that your use constitutes acceptance of these terms.