Order Statuses

Understanding Order Statuses

WenSwap provides real-time status updates for all your orders. Here's what each status means.

Order Created

Your order has been created, send funds to the deposit wallet to get started.

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Processing

WenSwap Processing Status

Your payment has been received, and the exchange is processing your swap. This includes waiting for blockchain confirmations and executing the exchange.

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Anonymizing / Seeding Processing

WenSwap Anon Mode Status

This status only appears when using privacy or seed wallets mode. It indicates your swap is being routed through multiple exchanges.

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Finished

WenSwap Completed Status

Your swap has completed successfully! The tokens have been sent to your receiving wallet.

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Expired

WenSwap Expired Status

The order expired before payment was received. If you sent funds after expiration, please contact support.

If you need help with a specific order, always include your Order ID when contacting support.